Refund & Shipping Policy
September 10, 2020
September 10, 2020
- Satisfaction Guarantee If you’re not completely happy with your Zallevo purchase, you may return your item(s) for a refund within 30 days from the date of purchase for a full refund (less shipping). This satisfaction promise is not applicable to sale items, display items and business supplies and starter kits. If products are purchased in a product kit, the entire product kit must be returned rather than just any individual product(s). You must include a sales receipt or packing slip with your return.
This satisfaction promise applies only to merchandise purchased from Zallevo. Merchandise purchased from a Zallevo Independent Wellness Partner must be returned to the Wellness Partner for a refund, exchange or credit, and Wellness Partners shall issue the refund according to this policy. The Company reserves the right to cancel the business of any Wellness Partner if the Company reasonably believes that the Wellness Partner is abusing the satisfaction promise. If a Wellness Partner’s business is cancelled, the return will be treated as a cancellation return and the return (and all credits on account) shall be refunded according to the cancellation return policy.
- Return of Merchandise and Sales Aids by Wellness Partners Upon Cancellation or Termination. Upon cancellation or termination of a Wellness Partner’s Agreement, the Wellness Partner may return products and Sales Tools that he or she personally purchased from Zallevo within 12 months prior to the date of cancellation (the one-year limitation shall not apply to residents of Maryland, Massachusetts, Wyoming) so long as the goods are in currently marketable condition. The goods must be returned within 30 days from the date of the Wellness Partner’s cancellation or termination. Upon the Company’s receipt of returned goods and confirmation that they are in currently marketable condition, the Wellness Partner will be reimbursed 90% of the net cost of the original purchase price(s). Shipping and handling charges will not be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. Goods are in “currently marketable condition" if they are unopened and unused and packaging and labeling has not been altered or damaged. Merchandise that is clearly identified at the time of sale as nonreturnable, closeout, discontinued, or as a seasonal item, is not in currently marketable condition. Back Office and Replicated website fees are not refundable except as may be required under applicable state law.
- Montana Residents: A Montana resident may cancel his or her Wellness Partner Agreement within 15 days from the date on which this application is submitted and may return his or her sales kit within such time and is entitled to a full refund for the sales kit and for any other consideration he/she paid within such time period to participate in the program.
- Louisiana, Massachusetts and Wyoming Residents: If you cancel your Wellness Partner Agreement, upon receipt of your written request, Zallevo will refund 90% of the costs you have incurred to participate in the program during the current year.
- Other Cancellation Rights. Customers, Preferred Customers and newly enrolled Associates have three business days within which to cancel their initial purchase and obtain a full refund. Residents of Alaska have five business days and residents of North Dakota age 65 and over have 15 days to cancel and receive a full refund. An explanation of these rights is explained on the sales receipt.
- How much are shipping and handling?
The cost of domestic shipping varies per order. All orders prices are based on weight.
- What are the shipping options?
All orders are shipped via USPS First class, Priority mail, DHL, Fedex, UPS, and Landmark Global.
- Do we offer expedited shipping?
Contact Customer Service to see if we offer expeditied shipping to your state.
- When will I receive my order?
It will typically take 2-7 business days (M-Sat.) for orders to be delivered to customers located in the US. Most orders will ship out of the warehouse in 1-2 business days and then depending on the on depending on where you are located in the U.S. it can take up to 5 business days to receive the order.
- I placed my order but didn’t receive a confirmation order.
You can log in to your back office and click on the order tab to review the order and tracking. You can also text our customer service at 800-947-9349 if you have any questions.
- I never received my order, what can I do?
Please review the shipping times above. If you have not received the order outside of the shipping window go ahead and text our customer service at 800-947-9349 or send an email to firstname.lastname@example.org and we will gladly assist you.
- Where do you ship to?
We currently ship orders in the U.S, US territories, and American Military bases. We do not ship to Puerto Rico. At this time, we do not offer any international shipping options.